FAQ
Smart Technology Troubleshooting Q: My Smart Self-Cleaning Litter Box isn't connecting to the app. What should I do? A: Let's help you get your litter box connected:
- Ensure your WiFi is working and on 2.4GHz network
- Reset the device by holding the power button for 10 seconds
- Reopen the app and follow the connection steps If these steps don't resolve the issue, please provide your device's serial number, and I'll help you further.
Bundle Customization Q: Can I modify items in a bundle? A: While our curated bundles are designed to provide the best value, we understand you might have specific needs. Currently:
- Bundles have fixed items to maintain the discount pricing
- You can purchase items individually for maximum flexibility
- Watch for seasonal bundle options that might better match your needs Which bundle were you interested in customizing?
International Shipping Q: Do you ship to my country? How long will it take? A: We offer free worldwide shipping! Delivery times vary by region:
- US: 3-7 business days
- Canada: 6-10 business days
- Other international: 6-12 business days Please note that customs fees may apply depending on your location. Can you share your country so I can provide more specific information?
First-Time Buyer Discounts Q: How do I get the 20% off first order discount? A: Welcome to Must Love Pets! Here's how to claim your 20% discount:
- Add desired items to your cart
- Enter code FIRST20 at checkout
- Discount will apply to your entire first purchase Would you like me to suggest some popular first-time buyer items?
Email List Benefits Q: What do I get for joining the email list? A: By joining our email list, you'll receive:
- 10% off your next purchase
- Early access to new product launches
- Exclusive seasonal promotions
- Pet care tips and advice Would you like me to help you sign up?
Product Recommendations Q: What do you recommend for a new cat owner? A: Congratulations on your new cat! We offer a New Cat Parent Deluxe Bundle ($815.99-$849.99) that includes:
- Essential care items
- Comfort accessories
- Interactive toys
- 20% bundle savings Would you like details about specific items in this bundle?
Shipping & Delivery Q: When will I receive my order? A: Thank you for your inquiry about your order delivery. Your order will be processed within 1-2 business days, and delivery times are:
- US orders: 3-7 business days
- Canadian orders: 6-10 business days
- International orders: 6-12 business days You can track your order easily through the Shop App. Is there anything specific about your order you'd like me to check?
Returns & Refunds Q: How do I return my item? A: We offer a 30-day return policy from the date you receive your item. To initiate a return:
- Contact our customer service team
- Provide your order number
- Explain the reason for return
- Wait for return shipping instructions Would you like me to help you start the return process?
Product Information Q: Can you tell me more about the Smart Self-Cleaning Litter Box? A: The Smart Self-Cleaning Litter Box includes these key features:
- WiFi-enabled with app control
- 9 advanced sensors
- Anti-pinch technology
- Supports up to 6 cats
- Compatible with clumping litter (<15mm) Price: $189.99 Would you like more specific information about any of these features?
Bundle Inquiries Q: What's included in the Smart Tech Bundle? A: The Smart Tech Bundle includes:
- Smart Self-Cleaning Litter Box
- Smart Water Fountain
- 4L Automatic Feeder
- Smart Ball Toy Total bundle price: $389.99 (15% savings compared to individual purchases) Would you like to know more about any specific item in the bundle?
Payment & Security Q: What payment methods do you accept? A: We accept multiple secure payment options:
- Amazon Pay
- Visa
- PayPal All transactions are processed securely. Which payment method would you prefer to use?