- Confirm all parts are included (and not damaged)
- Remove all packaging materials (including small plastic ties)
- If the product has fabric or removable covers, check the care label
- If the product is electronic, locate the charging cable/power cord and any buttons/switches
Universal Quick Start Guide
Unbox → Set Up → First 24 Hours
Quick Answer
If you do three things, you'll avoid most setup headaches: inspect, set up safely, and keep the first day simple.
1
Unbox checklist (5 minutes)
2
Clean & prep (2-5 minutes)
- Wipe hard surfaces with a gentle, pet-safe cleaner
- For fabric items: shake out, lint-roll, or spot clean before first use
- Let everything fully dry before your pet uses it
3
Safe placement (the 'no regrets' setup)
- Place the item on a stable surface where it won't wobble or slide
- Keep cords out of reach (or secured) if the product plugs in
- Avoid placing items in high-traffic walkways (pets startle easily)
- Start near your pet's comfort zone (their usual resting area)
4
First use (keep it easy)
- Introduce the item when your pet is calm (not mid-zoomies)
- Let your pet approach on their own
- Use one simple reward: a treat, praise, or a favorite toy nearby
- If your pet ignores it on day one, that's normal — leave it out and try again tomorrow
5
First 24 hours: what's normal
- Curiosity, sniffing, and walking away
- Mild hesitation (especially with new textures/sounds)
- Testing the item briefly, then returning later
Common mistakes (and quick fixes)
-
Too much too soon
introduce one new item at a time
-
Wrong placement
move it to a quieter corner or closer to their usual spot
-
Slipping on the floor
add a non-slip mat underneath
-
Forcing interaction
let your pet choose the pace
Still need help? Message us below with your order number and a photo/video if possible, of the issue and we’ll help you as quickly as we can.