Accessibility Statement
Accessibility statement
Our commitment to digital inclusion
At MustLovePets, we believe the internet should be accessible to everyone. We are committed to providing an inclusive online experience that empowers users of all abilities to interact with our site effectively and independently.
To support this, we use EnableAll, a next-generation accessibility platform designed specifically for e-commerce. Built with input from people with lived experience of disability, EnableAll combines real-time AI, inclusive UX design, and smart automation to help our site meet a broad range of accessibility needs.
We aim to align with the Web Content Accessibility Guidelines (WCAG) 2.1, at Level AA, and wherever possible, exceed it.
How EnableAll supports accessibility
🧭 Navigation and interaction
- Skip navigation: Lets users jump past menus and headers straight to content.
- Tooltips: Provides on-hover/right-click descriptions for buttons to support new or neurodiverse users.
- Highlight on hover and links: Helps users visually track content by adding outlines to links and interactive elements.
- Big/small toolbar view: Users can toggle between compact or large toolbar displays for ease of access.
- Useful links dropdown: Offers a shortcut menu to access key page links quickly.
🔍 Visual adjustments
- Color and contrast tools: Choose from dyslexia-friendly, high-contrast, and WCAG-validated color combinations. EnableAll intelligently adjusts color contrast for compliance.
- Text on images: Adds contrast backgrounds behind text layered on images.
- Font and text adjustments: Change text size, spacing, alignment, line height, and font family.
- Page magnification: Zoom in on content up to 400%.
- Image control: Options to hide or desaturate images for cognitive ease.
🧠 Cognitive and language tools
- Grade 9 text simplification: Simplifies complex language into more accessible content.
- Live translation: Automatically translates both the widget and site content (not just UI labels).
- AI agent: Offers a conversational assistant to personalize accessibility settings based on user need.
- Cognitive glossary tool: Provides definitions via Wikipedia and Wiktionary for unfamiliar terms.
🔇 Sensory adjustments
- Mute media: Mutes autoplay audio and video to support focus and avoid sensory overload.
- Animations toggle: Allows users to stop all animations, GIFs, or motion transitions.
- Sign language and video captions: Real-time video captioning and optional sign language support for inclusive media.
🔑 Keyboard and motor accessibility
- Full keyboard navigation: Navigate using Tab, Shift+Tab, arrows, Enter, and Esc. Includes content skip and modal focus features.
- Keyboard shortcuts: Use keys like M (menu), H (headings), B (buttons) to jump to specific page elements.
- Virtual keyboard: Available as an alternative input method.
Personalization features
- Save preferences across sites: User settings are remembered automatically on all EnableAll-enabled sites.
- Nano widget: A persistent, compact view of active accessibility settings for easy review and quick toggling.
- Custom cursor options: Users can adjust cursor color and size to enhance visibility.
Browser and assistive tech compatibility
EnableAll is compatible with 95%+ of browsers and assistive tech environments, including:
- Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and Opera
- Screen readers: JAWS, NVDA, VoiceOver, and TalkBack
- Platforms: Windows and macOS
Limitations and ongoing improvements
While EnableAll significantly enhances accessibility and automates many compliance tasks, some issues may still require manual remediation. We are continuously improving and expanding our features and welcome user feedback to help us evolve.
Feedback and contact
If you encounter any issues accessing our website or have suggestions for improvement, please contact us via our contact form.
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