Política de envío

    Shipping Policy - Must Love Pets

    Free Shipping Worldwide
    At Must Love Pets, we're delighted to offer FREE shipping on all orders $35 USD and up, no matter where you are in the world! We believe that pet parents everywhere should have access to our good deals & quality products without additional shipping costs.

    Order Processing
    - Orders are typically processed within 1-2 days
    - You'll receive a confirmation email once your order ships
    - Tracking information will also be provided via email 

    Delivery Times
    United States:
    - 5-10 business days 
    - Free standard shipping

    Canada:
    - 6-12 business days
    - Free standard shipping

    International:
    - 6-14 business days
    - Free standard shipping to all available countries

    Payment Methods
    We want to make your shopping experience as convenient as possible so, we accept most payment methods which are displayed at checkout.

    All payments are processed through secure, encrypted channels to ensure your financial information remains safe. Payment is required at the time of purchase, and all prices can be displayed in multiple currencies for your convenience.

    Note: The currency will be charged in USD (United States Dollars), and any conversion rates or fees will be determined by your bank or payment provider at the time of purchase.

    Order Tracking
    - All orders include easy tracking 
    - You'll receive tracking information via email once your order ships
    - Download the Shop App to get real-time updates on your delivery
    - Track your package's journey from dispatch to delivery 
    - Push notifications available for key shipping milestones through the Shop App

    Address Accuracy
    - Please ensure your shipping address is correct at checkout
    - Must Love Pets is not responsible for delays or non-delivery due to incorrect address information
    - Address changes cannot be made once an order has been processed

    Multiple Item Orders
    - Items may ship separately to ensure fastest possible delivery
    - Each package will have its own tracking number
    - All items still ship free, regardless of separate shipments (order total is equal to or higher than $35 USD)

    Important Notes:
    - Business days do not include weekends or holidays
    - Delivery times may vary during peak seasons or due to customs clearance
    - Some remote locations may experience longer delivery times
    - Large items (such as cat trees) may require special handling

    Questions About Your Shipment?
    We're here to help! Contact our customer service team through our website for any shipping-related inquiries. We aim to respond to all questions within 24 hours.

    Customs & Import Duties
    International customers may be subject to customs fees and import duties upon delivery. These fees are the responsibility of the customer and are not included in our free shipping offer.